Frequently Asked Questions
Our Experience –We are the “Happiest Business on Earth” and we’ve developed a track record of excellence that you can count on. This means you can have peace of mind knowing that we will provide the child’s entertainment that we’ve promised and the expertise to create an unforgettable experience! We have a team of characters ready to help you make your party great!
We have performed at over 5,500 events since 2007.
Our Talent – Kathee seeks out those who not only can look and can play the role exceptionally well, but also talent that has had extensive experience working with and compassionately for children. Our current troupe has many combined years of experience through either teachers, pre-school directors, church youth ministry, and dance company owner / instructor.
Our Integrity and Passion – We do this job because we LOVE it! We want to make sure that you are completely satisfied.
Entertainment Packages are for Children – We provide entertainment for children! It is against our policy to provide any adult forms of entertainment.
YES. Also check out our Superhero, Star Wars, Pirate, Teenage Ninja Turtles, Musical Puppet Shows, Minnie, and Toy Story themes!
We recommend that we come in an hour after your start time to allow time for all guests to arrive.
No, we don’t offer a location, but depending on the weather, a local park or other children’s entertainment location could be something you could explore as an option for your party. But AWYHM doesn’t provide this service.
Policies:
We perform throughout California. A travel fee applies to locations beyond 20 miles of our home base in Visalia or San Luis Obispo. Also, if crafts are used at your party, there will be a charge of $3.00 per child for each child over 8 children. Gratuity for performers has not been included in your total and is at your discretion the day of the party. It is very much appreciated by performers. Recommended 10% – 20% of the base rate.
- Parties are booked on a first-come, first-served basis. We suggest booking your party in advance to ensure your desired party date and time. All bookings are done over the telephone at 559-784-4064 or 805-784-0848. We do not “pencil in” dates. Please place your deposit without confirming that your desired date and time is available. We recommend one performer for every 8-10 children.
- Deposits/Payments – We require a $75.00 non-refundable deposit to secure your requested date and time. This can be done by debit/credit card or through Paypal. The remainder of the amount due will be required to be paid in full the week of your party.
- Guests – Your party guests are encouraged to dress up in their own costumes. Be sure to request it on their invitation.
- Liability – We strictly provide entertainment; we are not caretakers or babysitters. Please be aware that children (under the age of 3 especially) need to be supervised. We are responsible for engaging the guests in constant activity and entertainment and can NOT be responsible for behavior issues. We will treat your home with the utmost respect and care. However, we can not be held responsible for accidental damage caused by a guest. If you have any precious belongings, please remove them from the entertainment area prior to the event.
- Outdoor Parties – Weather permitting, we can perform your party outdoors. The party should take place in a clean and dry area. During hot weather, a shaded area is needed for performers.
- Tables and Chairs – It is the client’s responsibility to provide all the necessary tables and chairs.
- Cancellations and Rescheduling – We will reschedule your party only in the event of your child’s illness, inclement weather, or conditions that arise that are beyond our control.
- Lateness – If we are late by more than 10 minutes you will be notified of the delay (this is extremely rare). Our set-up time is usually 10 minutes, so we arrive 10 minutes prior to Party Time.
- Non-Performance – If A Wish Your Heart Makes does not perform at your event for any reason, your payment will be completely refunded without any claims against A Wish Your Heart Makes.